RESOLVED: Issues accessing the telephone Service Ignite – Monday 20 February, 7.04am
Impact to users and services affected: The telephone service Ignite is currently unavailable, users will be unable to reach the...
Read ArticleEssential ivanti maintenance – Tuesday 14 February, 21:00-23:00
Maintenance Duration: Approximately two hours between 21:00 and 23:00 on Tuesday 14 February. Impact to users and services affected: We...
Read ArticleResolved: Issues raising service desk tickets via e-mail
Impact to users and services affected: We are currently encountering issues receiving e-mail to servicedesk@qmul.ac.uk which is consequently preventing tickets being...
Read ArticleUnable to log to the self-service ticketing system (Ivanti) Monday 6 February, 7.30am
Impact to users and services affected: Some users are unable to log into the IT Service self-service ticketing system (Ivanti)...
Read ArticleResolved: Ivanti Performance Issues – Monday 23 January, 12.30pm
Update 23/01/23 18:00: Please note that today’s issues with ivanti have now been resolved. Further maintenance is planned to mitigate...
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