Summary
Impact to users and services affected: Emails send to the Service Desk email address servicedesk@qmul.ac.uk or helpdesk@qmul.ac.uk are not coming through to the IT Service Desk ticketing system. The issue is being investigated, and we will provide an update in due course.
Please use the alternative method to contact the Service Desk; self-service portal – https://servicedesk.qmul.ac.uk/, use Live Chat – https://www.its.qmul.ac.uk/, or call the Service Desk on 020 7882 8888
Update @10.52 Thursday 1st September: Issue has been resolved. Emails are coming through, and the system is being monitored.
We apologise for any inconvenience caused during this time
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