Summary
On Monday the 24th of April at 7am IT Services will be updating the eduroam service, and this may impact eduroam connectivity on your devices depending on their make and model, operating system version, and current configuration.
Impact to users and services affected:
Some devices will continue to connect to eduroam following the eduroam service update without the need for any user input. However, others will behave in one of two ways as follows:
- You see a prompt giving the option to connect:
The first time a device connects to eduroam after 7am on Monday 24/4/23 you may be presented with a message asking if you wish to continue to connect, and giving you the opportunity to view certificate details (for example, in Windows a “Show certificate details” link, on iPhone a “More Details” link). If presented with the opportunity, please confirm that the details shown match the following before proceeding to connect/trust the certificate:
Name/Subject: radius2.qmul.ac.uk
Expires: 27 March 2025 15:07:23.
Serial number: 340000c4115299dce702f0779600000000c411.
Thumbprint/Fingerprint: 8bc900416f835d8b0eb74832bd72f31a81e2ad67.
Note: Not all of the above parameters may be shown.
In the unlikely event that the details do not match please do not proceed to connect, and instead get in touch with the IT Service Desk for support.
2. Connection to eduroam just fails:
On some devices you may not be presented with a message, but connection to eduroam just fails. In this case, if you can connect to the internet via other means then please configure your device with the eduroam Configuration Assistance Tool (CAT) by going to https://cat.eduroam.org – click on Click here to download your eduroam installer, then click on Queen Mary University of London as your organisation, then click on eduroam and follow the prompts to configure your device.
Note that on Android devices you need to download and run the geteduroam app, available from the Play Store, to use eduroam CAT.
If alternative internet connectivity is not available for a device, you can “forget” or delete the eduroam profile if you are comfortable doing so, and then try reconnecting – you should be presented with the opportunity to view certificate details and can then proceed as described above in 1.
If you find you are unable to connect to eduroam, or you are in any doubt about messages received when connecting, please contact the ITS Service Desk:
Email servicedesk@qmul.ac.uk
Call 24/7: +44 020 7882 8888
Live chat via the link on IT Services – IT Services (qmul.ac.uk)
We apologise for any inconvenience caused by this essential work.
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