Summary
Current State of Service: 🟡 Degraded Performance
Issue Summary:
We are currently experiencing a service disruption affecting Unit4. The issue has been escalated to Unit4 (Vendor), who is currently investigating the issue.
Updates:
25/11/2025 14:30 – Same issues are still present and the fix will be implemented tonight 8PM – 10PM. Implementation is expected to resolve the ongoing issue.
25/11/2025 08:00 – Last night, our team implemented a fix, and the service is operational once again.
We apologise for the inconvenience and thank you for your patience. If any new issues arise, please contact service desk via this link IT Service Desk – IT Services.
24/11/2025 15:30 – We would like to provide an update on the timeout issue affecting some customers. Unit4 have confirmed the root cause and developed a solution, which has been successfully tested. Implementation of the fix is expected to be completed by the end of the day.
24/11/2025 13:00 – We would like to provide an update on the timeout issue affecting some customers. Progress has been made, and we have identified the potential root cause. Unit4 is actively working on a solution and remains committed to resolving this issue as quickly as possible.
24/11/2025 11:30 – Service Desk received a ticket for Unit4.
Users Affected: All staff
Scope: Application timeout
Workaround (if any): None available at this time
| IT Services | INC0379794 |