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Resolved: Service Status Update: Self service password reset unavailable

Wednesday, 17 September 2025, 5.00pm - Thursday, 18 September 2025, 6.00pm

Summary

Current State of Service: Available

Issue Summary:

We are currently experiencing an issue affecting password reset. Our teams are actively investigating the issue to restore normal service as quickly as possible.

Impact: sspr.qmul.ac.uk

Users Affected: All users

Scope: Password reset issues

Workaround (if any): None available at this time

Next Update: Next update by 18.09 or sooner if new information becomes available.

Update 18.09 – Issue has been resolved and the service is available again.

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