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Resolved: Service Status Update: MySIS intermittent availability

Friday, 3 April 2026, 12.00pm

Summary

Current State of Service: 🟢 Operational

Issue Summary:

We are currently experiencing an issue affecting MySIS system. Our teams are actively investigating the issue to restore normal service as quickly as possible.

Impact: MySIS unavailable at times

Users Affected: All users

Scope: Intermittent MySIS availability and functionality

Workaround (if any): None available at this time

Update 13.04: MySIS has been available and stable since Thursday 9/April, with no recurrence of the previously observed intermittent issues. Our teams continue to actively monitor the service to ensure ongoing stability and optimal performance.

Update 05.04: MySIS availability remains intermittent. Our teams are working towards a more permanent solution

IT Services | INC0510739 |