Summary
Current State of Service: 🟢 Operational
Issue Summary:
A cooling system failure in DC1 triggered the outage.
the DC1 chiller developed a leak, caused by a failed flange. Engineers on-site were attempting repairs without success.
A temporary workaround is being explored: rerouting chilled water from the Student Hub chiller to supply DC1 until permanent repairs can be done tomorrow.
We sincerely apologise for any inconvenience this may have caused. We understand the impact service disruptions can have on your work, and we’re committed to resolving this issue as quickly as possible. Thank you for your patience and understanding.
Impacted Services: MySIS and EAF Security System – Symmetry
Other services impact: Kindly note the updates below
Users Affected: All users
Scope: Service Disabled
Workaround (if any): None available at this time, exploring possibilities
Updates
09.02 17:30PM – All services previously affected by the DC1 cooling issue have been successfully restored. There is no ongoing impact, and systems are operating as expected.
We will continue to monitor the services to ensure ongoing stability.
08.02 4:30PM – List of affected services update
- MySiS
- Symmetry
- Lapsafe
- Kinetix SSO
- Computational teaching, S&E – available but slow
- Open Lab
- PC Labs/Library computers affected
- T4 – website is up, but unable to upload new content
- Self service password reser (SSPR) unavailable
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