Summary
Impact to users and service affected: We are currently experiencing a P1 incident where several email notifications for approval requests in ServiceNow are being triggered incorrectly. This have been escalated, and the support teams are actively investigating.
We apologise for any inconvenience caused during this time.
Update 6/12/24 16:30: Today’s issues with ServiceNow e-mails are now resolved. Again, please accept our apologies for any inconvenience caused by this issue.
INC/0031174