Impact to users and services affected: Emails sent to servicedesk@qmul.ac.uk are not coming through to Ivanti (Ticketing System). This is being looked into by the 3rd party provider.
If you need to contact the Service Desk please use the alternative methods; the self-service portal – https://servicedesk.qmul.ac.uk contact us via chat – https://www.its.qmul.ac.uk or call 020 7882 888.
Update@6.00pm – Issue resolved
Update@11.30am – The 3rd party provider have identified the issue, and they are working on a fix.
We apologise for any inconvenience caused during this time
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