Summary
Impact to users and services affected: Responses to tickets via email do not appear in the Service Desk ticketing system. The issue is being investigated, and we will provide an update in due course.
Please use the self-service portal – https://servicedesk.qmul.ac.uk/ to respond to tickets. If you are experiencing issues or you need assistance accessing the self-service portal, please contact the Service Desk via Live Chat – https://www.its.qmul.ac.uk/, or call the Service Desk on 020 7882 8888.
Update – 7 September @4.15pm – This issue has been resolved.
We apologise for any inconvenience caused during this time.
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