RESOLVED: Issues accessing the telephone Service Ignite – Monday 20 February, 7.04am
Impact to users and services affected: The telephone service Ignite is currently unavailable, users will be unable to reach the Service Desk via the...
Read ArticleScheduled: QMPlus Maintenance – Tuesday 21 February, 9pm to 11pm
Maintenance Duration: 2 hours; Tuesday 21st February between 9pm to 11pm. Impact to users and services affected: On Tuesday 21st February , we will...
Read ArticleEssential ivanti maintenance – Tuesday 14 February, 21:00-23:00
Maintenance Duration: Approximately two hours between 21:00 and 23:00 on Tuesday 14 February. Impact to users and services affected: We do not believe that...
Read ArticleResolved: Issues raising service desk tickets via e-mail
Impact to users and services affected: We are currently encountering issues receiving e-mail to servicedesk@qmul.ac.uk which is consequently preventing tickets being raised via this channel....
Read ArticleUnable to log to the self-service ticketing system (Ivanti) Monday 6 February, 7.30am
Impact to users and services affected: Some users are unable to log into the IT Service self-service ticketing system (Ivanti) https://servicedesk.qmul.ac.uk. IT Services are...
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