Ivanti (IT ServiceDesk/ Estates Helpdesk) unavailable for use: Saturday 29 July – 9.00am
Summary On the morning of Saturday 29 July, testing and a failover of Ivanti (IT Service Desk and Estates Helpdesk) will be carried out,...
Read ArticleEmergency Upgrade to Mitel MiCollab Telephony Service – Monday 24 July, from 7pm – 12am
Update 27/7/23: Tonight’s upgrade work was successfully completed. Please note that logging into MiCollab, if you receive a prompt showing an option to update,...
Read ArticleWiFi Update – Maths Building
The WiFi may be unavailable in the Maths building between 17:00 – 18:00 on Thursday 27th July. This is due to an update to the...
Read ArticleEmails not coming through to the IT Service Desk ticketing System – Thursday 20 July, 8.30am
Impact to users and services affected: Emails sent to the Service Desk email address servicedesk@qmul.ac.uk or helpdesk@qmul.ac.uk are not coming through to the IT...
Read ArticleIT Service Desk, Estates Helpdesk and switchboard no phone issues – Thursday 20th July, 7.08am
Impact to users and services impacted: There are currently issues incoming calls to the the IT Service Desk phone (020 7882 8888), the Estates...
Read Article