Summary
Impact to users and services affect: We are currently experiencing ongoing intermittent performance issues with the QMRO system (https://qmro.qmul.ac.uk/).
There is also an unrelated issue with Symplectic Elements (the research management system) where we Elements is unavailable/slow resulting in researchers unable to update output and other records or select outputs for assessment. We would request researchers email openresearch@qmul.ac.uk if they cannot reach Elements providing the date/time of the non-availability, and whether this was whilst on or off campus.
We will provide a further update in due course.
We apologise for any inconvenience caused during this time.
|IT Services | INC0105185|
21/2/2025 16:00: We continue to experience performance issues with QMRO and work continues to resolve the issue. A further update on this issue will be provided at approximately 17:30.
21/2/2025 17:30: We continue to experience performance issues with QMRO despite this afternoon’s efforts to resolve the issue – work will resume on Monday 24/2. Please accept our apologies for any continued inconvenience arising from this outage.
24/2/2025 12:30: We continue to work on resolving ongoing performance issues with QMRO – some access has been restored however intermittent performance issues continue.
24/2/2025 17:00: Access has been restored however intermittent performance issues may still be encountered. We are continuing to closely monitor QMRO performance in the meantime and will provide a further update at 17:00 on the 25/2.
25/2/2025 17:00: Access has been restored however intermittent performance issues may still be encountered. We are continuing to closely monitor QMRO performance in the meantime and will provide a further update at 17:00 on the 26/2.
26/2/2025 17:00: Access has been restored and we are continuing to closely monitor QMRO performance. A further update will be provided at 17:00 on the 27/2.
28/2/2025 14:30: We are continuing to work on resolving the ongoing performance issues with QMRO. As a temporary measure, access to the website has been restricted to internal (university) users only. External access is currently disabled. We will provide further updates as the situation progresses. The next update will be on Monday.
3/3/2025 17:00: External access to QMRO has now been broadly restored to the majority of global locations during which time system performance has remained stable. The next update will be provided by close of business Tuesday 4/3.
4/3/2025 17:00: External access to QMRO was limited earlier today during mitigation work however this has now been restored to the majority of global locations. The next update will be provided by close of business Wednesday 5/3.
5/3/2025 17:00: Access to QMRO has remained stable following recent mitigation work and access remains enabled for the majority of global locations while work continues to restore access to remaining blocked locations. The next update will be provided by close of business Monday 10/3.
10/3/2025 17:00: QMRO is now fully open to global traffic, with no further issues reported since last Friday. The JISC WAF is in place and continues to manage traffic effectively. The P1 incident is now being closed.