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Resolved: IT Service Desk, Estates Helpdesk and switchboard no phone issues – Thursday 20th July, 7.08am

Thursday, 20 July 2023, 7.08am

Summary

Impact to users and services impacted: There are currently issues incoming calls to the the IT Service Desk phone (020 7882 8888), the Estates Helpdesk (020 7882 2580) and the Switchboard phone no (020 7882 5555) which are currently being investigated.

If you need to raise an issue in the meantime please contact the service desk via LiveChat or servicedesk@qmul.ac.ukservicedesk@qmul.ac.uk. If you need to raise an issue with Estates and Facilities, please send an email to eaf-helpdesk@qmul.ac.uk

Update @8.12am -The service was restarted and all phone services have been restored.

We apologise for any inconvenience caused during this time.

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