Summary
Update Saturday 7 May 11:00: All services affected by this week’s outage have now been restored however if you do encounter any issues with these systems the please contact the IT Service Desk.
Update Thursday 5 May 09:00: The majority of services affected by yesterday’s outage have now been restored (i.e. MySIS, Agresso, AppsAnywhere and MyPrint ) however a small number of issues remain:
- Some staff may still experience delays in logging in or difficulties accessing their G drives (if they have not already been migrated to OneDrive)
- A very small number of students may experience difficulties accessing their G drives
Any users experiencing either of these issues should contact the IT Service Desk (servicedesk@qmul.ac.uk; +44 020 7882 8888).
Update Wednesday 4 May 18:00 We are continuing to work with our suppliers to resolve this issue however do not expect services to be fully restored to normal until Thursday morning. We shall provide our next update by 09:00 Thursday morning.
Update Wednesday 4 May 12:30 We are currently working with our suppliers to resolve this issue and will be restoring services over the coming hours however do not expect services to be fully restored to normal until Thursday morning. We shall provide our next update by 17:00 this afternoon.
Impact to users and services affected: There are currently infrastructure issues which are affecting a limited number of individuals when trying to access to a number of services including:
- G: and J: access
- MyPrint
- MySIS
- Agresso
- Appsanywhere
- Logon delays
This is currently being investigated by the QMUL Server and Storage team and we expect to have a further update by 12:00. We apologise for any inconvenience caused during this time.
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