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Resolved: Emails not coming through to the IT Service Desk ticketing System – Thursday 20 July, 8.30am

Thursday, 20 July 2023, 8.30am

Summary

Impact to users and services affected: Emails sent to the Service Desk email address servicedesk@qmul.ac.uk or helpdesk@qmul.ac.uk are not coming through to the IT Service Desk ticketing system. The issue is being investigated, and we will provide an update in due course.

Please use the alternative method to contact the Service Desk; self-service portal – https://servicedesk.qmul.ac.uk/, use Live Chat – https://www.its.qmul.ac.uk/, or call the Service Desk on 020 7882 8888

We apologise for any inconvenience caused during this time

|IT Services|INC\ Incident – 258819 |