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Resolved: Account access issues

Friday, 3 November 2023, 4.00pm

Summary

Please note that during routine maintenance that a number of accounts were incorrectly disabled – we are currently working as a matter of urgency on restoring access to these accounts and expect full access to be restored by 14:00 Saturday 4/11.

Please accept our apologies for any inconvenience caused during this time.


Update 3/11/23 21:00: Full access has been restored considerably ahead of schedule. The QMUL Service Desk will be reaching out to a number of affected account holders to confirm access has been fully restored. Please do contact the QMUL ITS Service Desk via the usual channels if you are still encountering issues as we will be monitoring this over the weekend.