Scheduled Date & Time: 31/10/2025, 10:00AM – 12:00PM
Change Reference: CHG0034775
Description of Work:
We will be performing a scheduled improvement to the authentication process. During the two-hour service maintenance window, users may be unable to log in, and those already logged in may be disconnected. This reconfiguration will not bring any changes to the look and feel for users.
We apologise for any inconvenience this may cause and appreciate your patience during this maintenance time frame.
The MyRewards platform’s web address is https://queenmaryuniversity.rewardgateway.com/SmartHub
Impact:
- Users Affected: All staff
- Service Availability: Service won’t be available during maintenance time
- Duration of Work: 2 hours
- Workaround (if any): None
